(ASSIGNMENT 2: ESSAY 2)
Write a structured essay that discusses three (3) interpersonal skills that you consider critical to effective conflict resolution. Include examples to illustrate your answer.
Student: Andrew Hotschilt
Student ID: 111307
Lecturer: Hilary Haugstetter
Subject: International Communication in Business
Course: Bachelor of Business (Maritime and Logistics Management)
Due Date: 19 April 2010
Word Count: 1898
Throughout this essay three primary skills: Empathy, Active Listening and Reframing are explored to develop their importance in relation to effective Conflict Resolution. Examples are provided to reveal how the application of these skills can be used to quell emotionally volatile negotiations. This study determines the significant roles of each skill as a founding function for resolving conflict.
Table of Contents
Abstract ________________________________________________________ ii
Table of Contents_________________________________________________ iii
Active Listening__________________________________________________ 3
Conflict resolution is the process involving change that seeks to resolve a presenting problem (Dwyer 2006, p. 153). Satisfactory resolutions of conflict require the simultaneous application of various specific skills which may be grouped under Emotional Intelligence, Self Awareness and Interpersonal Competence.
Emotional Intelligence encompasses the ability to “perceive, identify and manage emotions in a conflict”…thus providing “the opportunity to respond appropriately, build stronger...