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Critical Interpersonal Skill Essay

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Below is an essay on "Critical Interpersonal Skill" from Anti Essays, your source for research papers, essays, and term paper examples.

(ASSIGNMENT 2: ESSAY 2)

Write a structured essay that discusses three (3) interpersonal skills that you consider critical to effective conflict resolution. Include examples to illustrate your answer.

Student: Andrew Hotschilt

Student ID: 111307

Lecturer: Hilary Haugstetter

Subject: International Communication in Business

Course: Bachelor of Business (Maritime and Logistics Management)

Due Date: 19 April 2010

Word Count: 1898

Abstract

Throughout this essay three primary skills: Empathy, Active Listening and Reframing are explored to develop their importance in relation to effective Conflict Resolution. Examples are provided to reveal how the application of these skills can be used to quell emotionally volatile negotiations.   This study determines the significant roles of each skill as a founding function for resolving conflict.

Table of Contents

Abstract ________________________________________________________ ii

Table of Contents_________________________________________________ iii

Introduction________________________________________________

_____ 1

Empathy_____________________________________________________

___ 2

Active Listening__________________________________________________ 3

Reframing___________________________________________________

____6

Conclusion__________________________________________________

____ 7

References__________________________________________________

____ 9

Introduction

Conflict resolution is the process involving change that seeks to resolve a presenting problem (Dwyer 2006, p. 153). Satisfactory resolutions of conflict require the simultaneous application of various specific skills which may be grouped under Emotional Intelligence, Self Awareness and Interpersonal Competence.

Emotional Intelligence encompasses the ability to “perceive, identify and manage emotions in a conflict”…thus providing “the opportunity to respond appropriately, build stronger...

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Critical Interpersonal Skill. Anti Essays. Retrieved December 10, 2018, from the World Wide Web: http://cassandralynndesignllc.com/free-essays/Critical-Interpersonal-Skill-74837.html