How do I deal with conflict?
I have to admit that while being a teenager, I was using mostly competing approach of dealing with conflicts. Competitiveness has probably always been a part of my inborn nature. Many times I was thinking why the conflict situations didn’t end the way I wanted. Nowadays I’m a little bit older and wiser to know that it is often better to give my own opinion to reach better outcomes. It is crucial to show a will to cooperate to all people, even to those who don’t really deserve it because their attitudes. In these days I usually prefer a collaborating approach. While working as a supervisor in a catering company, I learned that letting people to express their opinions and use their own ideas is very important for successful outcome of our work. Long time before my promotion I was lucky and wise enough to observe my more senior colleagues supervisors, and to learn from their own mistakes. The supervisors who liked to use a power approach (competing and aggression) are not with our company any longer because their style simply couldn’t bring the desired outcomes. I use the collaborating approach especially while dealing with my subordinate colleagues who have been in a catering business for ten, fifteen, or more years. These individuals have their own system and techniques, and it is really difficult to explain to them that using innovations in working process could be more efficient. Therefore I let them use their own way unless there is a risk of complaints from our client. I also encourage them to come with some new ideas how to get job done better, since I think this is very important for our team spirit.
How do I deal with complainers?
In our company, I’m always ready to listen to anybody who thinks that his or her rights restrained. Even with the professional complainers it is important to let them vent their anger. After listening to their complaints I ask them specific questions about their problem in order to evaluate the...