Final Project: Health Care Roles in Communication
By: Lisa Lee
Communication in a health care profession can be hard. Health Care Professionals need to accommodate every patient in every health care setting. For a health care Professional and the patient involved it can be frustration, confusing and upsetting to have miscommunication. Some factors that influence how the communication works are age, illness/disease, environment, language and some other factors. Knowing how to communicate in a health care field is key to success. There are many areas of health care, so a diverse understanding of each will not only help you as a health care employee, but will also help the patients you meet. Being aware of the different communication roles may also help guide your decision in choosing your particular health care career.
Overview of Scenario
Vivian has been having abdominal pains for the past week. Now that she has started her new job and received her new health insurance, she is finally able to schedule an appointment with a doctor. As Vivian arrives in the waiting area of the new doctor’s office, she notices the simple interior design: gray walls, black chairs, and two notes on the walls stating, “Turn off cell phones” and “Have co-pay ready.” She signs in at the front desk and hopes to talk to someone about the urgency of her pain. As she begins to speak, however, the assistant interrupts her, instructing her to take a seat, then quickly calls a waiting patient up to the desk. Vivian sits down and tries to suffer through the pain quietly. When Vivian is finally called back to the examining room, the doctor walks in and begins talking as if he were in a race. “Hi, Vivian. I’m Doctor Walls. I’m just going to listen to your breathing.” He tells her every step he is taking during her examination, then asks her the following questions: “When did you start feeling the pain?” “How often do you get the...