ISO 9000 is a component of quality management. The ISO 9000 series of standards represent an international consensus on good management practices that apply to any industry or organization, whether manufacturing or service-based. The primary aim of the standards is to supply guidelines on what constitutes an effective quality management system that can serve as the framework for continuous improvement.
ABOUT ISO 9000
First published in 1987, the ISO 9000 standards have been adopted by more than 150 countries throughout the world. Business and industry leaders realize that to be competitive in the global marketplace, their companies must be world class. Quality must be reflected in products, services, practices, and procedures—quality that is maintained and improved.
Whether ISO 9000 compliance is driven by customer demand or marketplace trends, its ultimate goal is to build a quality management system that will support continuous improvement as well as integration with other business processes or regulatory requirements.
Since their initial publication, the ISO 9000 series of standards have been updated and reissued to reflect changing practices and customer/user requirements.
The ISO 9000 standards have become increasingly popular for large and small companies alike. "The standards specify how management operations shall be conducted. ISO 9000's purpose is to ensure that suppliers design, create, and deliver products and services which meet predetermined standards; in other words, its goal is to prevent non-conformity."(Buttle16)
ISO 9000 BASIS
Generic means that the same standard can be applied to any organization, large or small, whatever its product or service, in any sector of activity, and whether it is a business enterprise, a public administration, or a government department.
Management system refers to what the organization does to manage its processes, or activities, so that its products...