Word count 2185
Terms of Reference 3
Terms of Reference
The purpose of this assignment is to explore the conceptual framework of performance management, then conduct an investigation in to a performance management system and finally compare this with another system.
The report will evaluate a performance management system investigated against a conceptual framework that underpins it.
It will also compare and evaluate at least two performance management systems and consider the organisational culture and the environment in which they operate.
The information contained in this document about Capita was volunteered by a senior manager of the company. The manager was interviewed on a one to one basis and agreed that the information supplied can be incorporated in this report.
For the purpose of this report the provider of the information will be known as the line manager.
Capita Financial Services was created in January 2008 from three IFA specialists, IT services focussed companies – Synaptic Research, Web line and Quay Software. Their well known financial services brands were acquired as part of Capita’s strategic aim of supporting independent financial advisors.
The business operates from 3 geographic sites – Fareham, Bishops Stortford and Coventry, and employs around 100 people, mainly in technical roles involved in the development and maintenance of their suite of software tools.
Over 20,000 intermediaries subscribe to one or more of their software solutions, or are registered users of their portal, of which over 10,000 are pension and investment focussed.
Capita research develops and sells financial software packages/solutions to businesses, local authorities and sole traders.
The findings examined here are linked to Capita’s Performance Management system, also those of Coventry...