University Of Phoenix
According to Michel Bernier of Pete/Marwick Consulting Group, “The implicit hypothesis of those who buy into office automation is that it will facilitate office operations and functions and information and communication management while reducing costs, resulting in net productivity gains.” (Bernier, 1988) Group Collaboration Software can also help to reduce costs and increase productivity gains because it allows users in different geo-graphic locations to interact for the purposes of a company’s mission without having to be in the same location.
While working for Yellow Book USA as a Sales Manager, it was apparent that without a system that auto-mated our business functions, the company would most certainly fall behind our competitors as a direct result of overhead and extra personnel employed for tasks that “Diad”, our office and accounting automated software ap-plication, could do in a fraction of the time.
The system tracks many portions of the sales organization’s business indices. Customer information, sales history, payment history, previous design artwork and customer notes are all kept on the system for dissemination, and used whenever needed by any employee within the organization, regardless of where they are in the country. The other side of the system involving employee records, performance records, sales to budget numbers and disciplinary records are all available to managers, executives and Human Resources personnel, across the or-ganization as well.
The Diad system was and remains vital, to the mission of the company’s sale organization because it allows the sales force to avoid unnecessary efforts on customers who are not profitable due to credit standing or other circumstances that makes them un-salable. Without the information contained on the system, many reps would simply be working in the dark and unable to anticipate these problem accounts.
Because of the nature of our business at...