Problem Solution: InterClean, Inc.
As the industry evolves InterClean has been presented with the opportunity to service its customers on a higher level. The customer’s demand for their cleaning products is relevant through its status of being a billion dollar industry leading company. The customers are looking for solutions and services that will encourage safety for the consumer and the environment as it relates to the strict requirements for environmental safety. To meet these requirements and customer demands, Interclean has teamed up with another industry leader EnviroTech. This acquisition will allow InterClean to provide solution services as well as high quality products as demanded by the market. By acquiring this major domestic competitor, Interclean has strategically positioned itself in the market to continue to excel. Training and recruiting to keep the company aligned with the new strategic direction has become a relevant issue. Interclean has realized that its success is not based on just selling products but providing solutions and services (University of Phoenix, 2008). The purpose of this paper is to analyze issues facing InterClean and attempt to present optimal solutions based on company findings and results. InterClean is developing a new strategy and vision to service new markets and gain valuable skills (University of Phoenix, 2008).
Issue and Opportunity Identification
InterClean is facing several issues and opportunities that include the need to audit the human resources management (HRM) system, provide training and development, and align performance management processes during the implementation of the new business strategy. The new solutions and service model requires training and development of the sales force for both InterClean and Enviro Tech. The instructional training must include environmental regulations on cleaning, OSHA, and legal information for customers. The acquisition of EnviroTech means InterClean...