Wal-Mart Stores, Inc. is an American public corporation that has a chain of great, discount department stores. It was founded by Sam Walton in 1962, incorporated in 1969, and was listed on the New York Stock Exchange in 1972. Wal-Mart is the biggest private employer in the world and the fourth biggest utility or commercial employer. Wal-Mart is the biggest grocery retailer in America, with an estimated 20% of the retail grocery and consumables business, as well as the biggest toy seller in the U.S., with an estimated 22% share of the toy market.
Wal-Marts purpose is to help people save money by helping them live better live. Their mission is more important than ever to their customers and members. They operate on the same level of integrity and respect that Mr. Sam put into Wal-Mart. Wal-Mart offers the best quality in merchandise at the lowest prices. Wal-Mart states that Mr. Sam’s values are:
We’re known around the world as the company that helps our customers save money so they can live better. We’re also well known for our unique corporate culture. Sam Walton built our business on values and morals. Those rules and customs have helped us become one of the world’s most admired companies.(Wal-Mart, 2010)
All Wal-Mart associates go through a detailed orientation that lets them recognize what it means to be part of the Wal-Mart family. This begins with a “business simulation” that places new employees in the role of the customer. The mockup exercise helps new employees understand customer outlooks and what they can do to meet and surpass those expectations.
The next phase of orientation discusses how Wal-Mart is exclusive in the retail industry. Employees explore Wal-Mart’s philosophy and history, the store work environment and expectations, and the impact they have on customers, employees and the community.
Orientation ends with the Audio Store Discovery Tour. In this exercise, new employees will listen to the voices of customers and employees through a...